My Tutorial Password or Link Does Not Work or Is Missing

We are sorry you are having problems with accessing your instructions.

If you are considering contacting us because you cannot get a tutorial link / password to work please ensure you are following the instructions given and typing exactly what is shown into your address bar of your browser (do not type into Google etc that will not work) as 99.9% of the time this is the problem.

​If the link or password is not working or missing please fill in the form below quoting your invoice number and we will get back to you.  

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Important: Gmail, Yahoo, Outlook, Hotmail and other free email services are very prone to delaying the arrival of our reply emails in your inbox or sending our emails to junk. We have no control over this and ask you contact us by phone if you do not receive a reply.

We aim to reply same working day if possible (sometimes this may go out to next working day) during our opening hours Monday - Friday 10-4pm exc Bank Holidays.