Saturn Magic

Terms & Conditions , General, Cookies and Privacy Policy.

 

"Special Order  Items" - Cannot be Cancelled or Returned Once Ordered.

Please note any item on our website that shows as a Special Order, once ordered these cannot be cancelled or returned if you change your mind without incurring a substantial restocking charge to cover returning the item to the supplier - who in most cases is based in the USA . Quite often this charge will be more than the item is worth in the case of low value items.

Our website is very clear in identifying these products on the item page.

Age Restrictions

You must be over 18 years of age to buy flash or the dangerous items from our website. By accepting these terms you are confirming you are over 18 years of age or if under 18 you agree not to buy flash or dangerous/ restricted items.

Tracking Your Order

With every order we send out a confirmation email to the email address you provide. If you do not get a confirmation then you should check the address you typed is correct and or check your spam or junk folders for the email.

The email address given will also be used to notify you when we ship your item and provide tracking details where applicable.

If your email is incorrect etc you will not get the notification.

If an item is returned to us because it has not been collected from the post office or no contact has been made to redeliver you will be responsible for the cost of the return postage.

It is also your responsibility to check the tracking where applicable if your package seems to be taking longer than expected to arrive and make contact with the carrier should that be required to rearrange delivery etc, this is especially important for international orders.

Sometimes the carrier note to say they tried to deliver may be lost before you see it for some reason, in these cases only checking online will tell you if they have tried to deliver. It is therefore important you check the tracking if your parcel is slow to arrive as it may well be at your local post office waiting collection or redelivery.

Delivery Times:

When an order is sent out, if the delivery takes longer than the guidelines set out by the Post Office, then Saturn Magic cannot be held responsible. Refunds for shipping costs will not be issued if a package takes longer than normal to arrive, delays out of our control can happen sometimes and all items are sent in good faith by the delivery method chosen.

Orders are sent by Royal Mail and can be tracked on this website https://www.royalmail.com/track-your-item  If your order is being shipped outside the UK, Royal Mail use a delivery partner in your country to deliver.  Please refer to the tracking website for a link to see who that partner is for your country which will enable you to track in more detail once it leaves the UK.

If your order is slow to arrive, please check the tracking, as once it has left us we have no control over the speed of delivery or advise anymore than the tracking website. Sometimes the Post Office or courier try to deliver but do not leave a card or any record of the attempt other than online.  It is your responsibility to check the tracking website and contact the carrier as required. If items are returned to us due to non-collection, non-delivery or with problems with your address then we can not resend until the shipping has been paid again.

We reserve the right to change the delivery service selected at checkout if the package can't  be delivered by the chosen service or for other reasons, but it will always be sent by and equivalent speed of service.

Pre-order & Special order Products

Special Order Items normally arrive with us in around 2-3 working days of your order. Public holidays here or in the US can extend this lead time as can occasional  flight delays as most special order items are imported from the US.

Pre-order expected delivery dates are an estimate based on the information given to us by our supplier. We always add the shipping time to the suppliers estimated release date so the date shown is the day we expect to be able to ship to you. Sometimes this date can be extended which is out of our control, but we will obtain the item as soon as it is available.

Once placed these special orders cannot be cancelled if they have been shipped to us from the supplier. Please be sure any special order items you require are correct before placing the order.

Apps and Electronic Items

These items are sold on the basis that they currently work on the date sold. We cannot guarantee that Apps or electronic items will continue to work or be compatible with devices going forwards. A lot of creators support their items going forwards, but we cannot be held responsible if an App or electronic items stops working due to technical reasons (software changes, not being compatible with new devices that come on the market etc) after purchase.

Import Duty and Taxes

These are responsibility of the customer to pay as they arise and are not included in the purchase or delivery prices charged. Any items returned for refusing to pay the custom duties will not be refunded until we deduct any charges levied against us.

On occasion we receive requests to declare items as different goods or low value, as it is illegal to falsify customs documents we cannot do this and we will not respond to requests to do so.

Orders Delayed or Lost in the Post

This does not happen very often but if an order is lost in the post we have 2 options:

1. Wait 10 working days for UK (20 working days for overseas) until the item is classed as lost and then we would despatch another order. A delay in customs in your country does not count towards these days, we can not control or be held responsible if your country is very slow to clear items through customs.

2. You pay for another order before the time has elapsed and return the duplicate order for a refund should it arrive. If the item does not arrive we refund the second payment as your order is insured.

Both of these situations are very frustrating for our customers but delivery is out of our control and items do get delayed or lost in the post, but thankfully this is very rare.

Pricing, Special Offers, Loyalty Point Scheme and Delivery Costs are subject to change without notice. You must be logged into your account to be awarded loyalty points, see the Loyalty Points page for full details of the scheme, time limits etc.

Return / Refund Policy.

We want you to be happy with your purchase, if you have any doubts if an item is for you please contact us before ordering and we will advise as best we can.

You have the right to cancel your order for actual physical goods supplied from stock (excludes special orders) with no magical instructions or items returned factory sealed where you are not able to access any instructions within 30 days. 

You are liable for return expenses and goods must be returned by you in an unused and in an as new external box condition etc before we issue any refund. If an item is returned damaged or in used condition the return will not be accepted. 

If the product you order has a bonus page no refund can be offered after purchase as you will have access to this information as soon as you make your purchase. The same applies for instant videos, ebooks downloads, items with a dvd, printed or streaming instructions once you have access to the information.

Special order items cannot normally be returned for refund, so please be sure the item is what you require.

On occasion we have deliveries returned to us because they have not been collected from the post office. In such instances a restocking fee of at least 30% will apply or you must pay the full price (the actual price we pay plus packaging costs) for redelivery of your item.

Due to the nature of magic secrets, we do not accept returns or exchanges.
If you received a broken or defective item, we will gladly replace it with a new one. In the first instance we will ask you for proof in the form of images or video which clearly show what the problem is. Once received we will inform you how the problem will be resolved as many problems can be resolved without actually return the item to us which saves the time and expense in doing so.

Misused items which are damaged or broken by the customer are not reason for exchange or return, please watch and understand all instructions before using an item.

Items that are delicate or easily broken will not be replaced as all instructions should be read before tampering or playing around with the prop(s).

Defective items will be replaced with the exact same item.

We reserve the right to open items to make sure it leaves here in perfect working order and no other defects are found. Items that you damage, by mistake or misuse will not be replaced. Please use our contact form and we will give full attention to your issue and respond promptly. Postage for shipping items back to us will be the responsibility of the customer. When sending an item back please use recorded delivery we are not liable for returns lost in the post. Once we get the package back we will inspect the return and if defective ship the replacement item.

​Why These Policies?
We try to be fair with everyone who purchases each item. When you buy the item you are buying two things:


Firstly, you are buying the secret and often in-depth video tutorial, and the item or prop. Item or prop is just the bonus as you can often then make your own replacements.
Once you learn the secret or principal behind the effect that cannot be erased. The creators have often spent years testing, using and then marketing these effects. It would not be fair to other magicians or performers to be able to buy it just to see how it works.

Secondly, each item has a good description, many also have video demos so you can see it performed in use.  Therefore you should have a good amount of information at hand before you make your purchase.

Please be aware that many products trailers and ad copy are written / edited and can show or explain what the spectator experiences and are not showing / explaining everything that happens during the  performance to protect the secret before purchase.

If you are in any doubt that a trick will suit you please contact us before making the purchase.

Please note returns can not be accepted without a return number being obtained in advance of the return, if you have  problem with your item please contact us first, as returning your purchase without contacting often adds unnecessary time and cost to resolving the problem. 

Any return postage costs are the responsibility of the customer / buyer.

Product Liability and Age Restrictions

The nature of the magic business means that various items may be supplied to achieve the magical effects. These items may be dangerous or harmful in some way. This may not be outwardly advertised in any adverts for an item as it may expose the secret, you are therefore responsible for the safe use and handling of items supplied. We will not be held responsible for any harm or injury caused by any of the items we supply.

Some items we sell will require the use of items that can not be sold to those under age. In such cases if you are under age you must ask a parent or guardian to buy these items for you if you wish to do the effect with their permission.  Items can not be returned for this reason as you will have had access to the instruction and knowledge contained in the item purchased.

Accepting Your Order
We reserve the right to cancel all or part of your order if there is a problem supplying the item ordered. This could be due to a system or stock error or shipping restrictions for items ordered to certain countries. If this is the case will will notify you as soon as possible and refund the amount in question. We will not be liable for any loss or disappointment caused.

Delivery Costs/ Additional Charges

For simplicity we operate flat rate shipping charges on our website which cover 99% of orders up to 1kg in weight. On occasions an order is placed that is large dimensionally or heavier than 1kg. In such circumstances we reserve the right to contact you (if our actual shipping costs are unviable based on the order value) to ask for extra shipping charges. If you do not agree we will issue a full refund. 

We ship all items as economically as possible to keep your shipping costs down which means many items are sent in thin grey mailing bags or jiffy type bags. This means that the external box of items ordered may get damaged in the post leaving the internal item you have purchased unharmed. This is the function of the outer box to protect the contents, but if it is important to you that items including the outer box are delivered to you in the best condition possible you should stipulate this when you purchase and we may have to make additional charges for additional packaging or postage costs due to increased size and weight of the package.

Privacy:

We value your privacy, and promise never to sell or rent your email address or personal information.

By only using Worldpay and PayPal -- and their industry leading use of data encryption -- you are ensured your transactions are secure. Only  Worldpay and PayPal will have access to your financial information, so you can feel confident and secure buying from us.

Thank you for your interest in Saturn Magic and our website located at www.saturnmagic.co.uk. We are pleased to provide this privacy policy to inform you of our practices with respect to how we collect and use personally identifiable information about visitors to our website. 

Cookie / Privacy Policy

What are cookies?

 

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. What are cookies used for?

 

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

 

What types of cookies do we use?

 

There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” We routinely uses all three categories of cookies on the Service. You can find out more about each cookie category below.

 

  1. Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.
  2. Performance Cookies. These cookies collect information about how you have used the Service, for example, information related to the unique username you have provided, so that less strain is placed on our backend infrastructure. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in. We also use cookies to track aggregate Service usage and experiment with new features and changes on the Service. The information collected is used to improve how the Service works.
  3. Functionality Cookies. These cookies allow us to remember how you’re logged in etc. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

 

How long will cookies stay on my device?

 

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

 

 

How to control and delete cookies

 

If you want to delete cookies follow the instructions at http://www.wikihow.com/Clear-Your-Browser%27s-Cookies. If you wish to disable your browser from receiving cookies follow the instructions at http://www.wikihow.com/Disable-Cookies. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly. You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org.

 

What we collect:


The only personally identifiable information we collect about you is what you voluntarily provide to us. If you do not choose to provide information to us, your visit to the Site will not provide us with information by which we could personally identify you. If provided to Saturn Magics, we may collect your contact information (e.g., name or e-mail address).

How we collect it:

Saturn Magic collects your personally identifiable information provided by you when you sign up for services or buy products.

Use of information:

We recognize the importance of respecting the privacy of our customers and want you to know Saturn Magic uses your personally identifiable information to fulfil your orders and to contact you when reasonably necessary.
Saturn Magic may also use any information you have entered into the website as reasonably necessary to administer or provide customer support for the website.
In addition, Saturn Magic may periodically send you electronic correspondence with new exclusives, magic information, news and tricks. You may opt-out of receiving this correspondence by clicking the link contained in the correspondence.

Security:

Saturn Magic employs procedural and technological measures, consistent with the demands of customer service, reasonably designed to protect your personally identifiable information from loss or unauthorized access, disclosure, alteration or destruction. 

Disclosure:

Saturn Magic uses certain third party vendors (e.g., data storage and processing facilities and order processing services) to assist us in providing our products and services. Saturn Magic may transfer your personally identifiable information to such vendors who have entered into an arrangement with Saturn Magic that protects the confidentiality of your information and permits the vendor to use it only as reasonably necessary to fulfil its contract with Saturn Magic. Saturn magic may also disclose your personally identifiable information as it believes is reasonably necessary to comply with law, regulation or other governmental authority. Finally, Saturn Magic may
disclose your personally identifiable information upon a transfer or sale to another entity of all or substantially all of Saturn Magic assets or stock in Saturn Magic line of business to which this Privacy Policy relates or upon any other corporate reorganization.

Links:

For your convenience, we may provide links to certain third party websites or referrals to certain third party products or services. If you choose to visit a third party's website or use its products or services, please be aware that the third party's privacy policy, and not Saturn Magic, will govern your activities and any information you disclose while interacting with the third party.


Policy Changes:

Saturn Magic reserves the right to change this privacy policy at any time, and any revisions will be posted on its website located at www.saturnmagic.co.uk.

We encourage you to review this Privacy Policy regularly for any changes. Your continued use of this web site will be subject to the then-current privacy policy.

 

Website Content.

We do our best to keep the website up to date with current pricing, information etc sent from our suppliers. Due to the large number of items we list on our website we are not able to check them all for accurate add copy etc. In the rare instance of any errors or stock not being available we reserve the right to contact you to advise and you may if you wish cancel the order and have a full refund, or in the case of a misdescribed item return it unused for a full refund.

We try to ensure all ad copy and instructions are accurate, complete, reliable, current, or error-free but on occasions there may be errors. Should this arise the limit of our liability will be to take the product back for a credit of the item value as long as it is returned in an unused and as new condition.

Content may not be copied from this website without our permission.

Questions?

If you have any questions about our privacy or other practices, please feel free to contact us.

 

 

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